TERMS OF SERVICE FOR CUSTOMERS

Reviewed 28/10/2024

  1. WHO DO THESE TERMS APPLY TO?

When you visit our websites, when you interact with our content, when you request a quote, or when you place an order for our services, these Terms apply.

  1. DEFINITIONS

“The Company”/”Us” refers to EPC Certificates which refers to registered assessors who carry out epc assessments within England and Wales

“Website” refers to this website where Customers can find out more about EPC’s and book a survey or assessment.

“Customer” / “You” refers to both commercial entities and individuals to whom the assessor provides his/her services

“Terms” / “Agreement” refers to these Terms of Service

“Services” refers to all services that could be provided by the relevant assessor, including, but not limited to Domestic EPC Assessments, Commercial EPC Assessments, A list of all services that can be ordered by our Customers can be found on our websites.

  1. WHO WE ARE
  • We are registered and approved energy efficiency assessors registered under government schemes and approved to carry out and register assessments on the governments central register.

Trading Name: EPC Certificates

Business address:  Horn Barn Mill Lane Brackley NN13 5JS

Email address: info@epc-certificates.co.uk

  1. RELATIONSHIP BETWEEN YOU(CUSTOMER), US (Assessors),
  • When you place an order on https://epc-certificates.co.uk we can carry out assessments in accordance with the governments requirements relating to EPC Certificates.

When you place an order or book a survey on this website, you enter into a contractual agreement with the assessor and agree to pay the quotated and agreed fee upon completion of the survey. You will receive an invoice and payment may be made by bank transfer, card or cash payment.

  1. OUR SERVICES

For a more detailed description of each service, refer to our website and click on the relevant service.

  1. HOW TO PLACE AN ORDER FOR OUR SERVICES

When you visit our websites you may either make an enquiry by phone or by completing the enquiry form, there is no obligation to place an order and take no advance payment where a survey is requested.

  1. PRICING

EPC Certificates determines the price for each service as requested by taking into account various factors such as the type of service you request, and nature and characteristics of the premises. We offer fixed prices for stand or traditional properties. Upon contacting us we will confirm your properties details and confirm the scheme available.

  1. PAYMENT TERMS

The payment amount shall become due immediately upon completion of the survey and following invoice.

All payments are in £(British Pound).
 

  1. SELECTION OF THE Assessor TO PROVIDE THE SERVICE YOU REQUESTED

When a Customer confirms their request for a survey the name and contact details of the assessor will be provided.

By entering into this Agreement, you hereby acknowledge and agree that EPC Certificates has sole discretion in the assignment of Customer orders to Assessors.

  1. DISCLAIMER OF LIABILITY 

Under these Terms, all warranties, conditions, and other terms implied by statute or common law are excluded to the maximum extent allowed under the applicable laws.

The Customer hereby agrees that the Company shall not be held liable for any loss of profit, loss of goods, loss of data, or loss of goodwill arising out of or in relation to the acts or omissions of the Customer or the assessor or for any indirect, and/or consequential losses, damages and expenses that may be incurred by the Customer. 

EPC Certificates hereby disclaims all express or implied warranties, including warranties of satisfactory quality and fitness for a particular purpose.

Our entire aggregate liability to you for direct or indirect loss arising from our being in breach of these Conditions or negligent in the course of performing the Services will not exceed the cost of the Service.

We cannot accept any liability for any error in a property certificate that is based on any error or inaccuracy in a public register. Nor will we be liable for any information contained within a property certificate, which is based on information that we have obtained from a third party (not being information derived from the public register).

  1. INDEMNIFICATION

The Customer shall indemnify and hold harmless the Company, our partners, our directors, our employees, and other personnel(“Indemnified”) from and against any and all demands, claims, causes of action, losses, damages, liabilities, costs, and expenses asserted by any third party against the indemnified persons resulting from any breach of the Customer of his/her obligations, representations, statements or warranties(“Indemnifying party”) or negligence by the Customer.

  1. DISCLAIMER OF WARRANTIES FOR RESULTS

The Customer hereby acknowledges and agrees that the Company does not guarantee or promise any particular result, or achievement for the Customer’s use of the Company services. 

The Customer frees the Company of any liability for its failure to obtain any particular result or achievement by using the Company’s services.

  1. CANCELLATION 

In the event that you cancel your order after your order is confirmed, you may only be entitled to a partial refund, the amount of which will be determined by EPC Certificates.

In the event that we cancel your order, we will notify you of such cancellation as soon as practicable and give you a full refund of any monies paid.

  1. YOUR OBLIGATIONS

You warrant that when you arrange an appointment with the Fieldworker, an adult will be present to allow the assessor to get access to the property at the agreed appointment time.  In the event that the assessor is unable to gain access to the property within 20 minutes of the agreed appointment time, a call out fee may be charged. A call out fee will be charged relative to the service taking into account objective factors such as location and cost of service, In some instances this may result in the full fee being payable.

You warrant that you will comply with all applicable laws, regulations, and policies.

You acknowledge and agree that the provision of services starts at the time you place an order and make the payment.

You warrant that You shall not make any false or misleading representations regarding the Company. 

You warrant that You will not infringe the rights of third parties or public order.

You agree to provide the assessor with all necessary information, data, and documents to enable the Company to provide its services.

You hereby warrant that all information and data You provide to the Company and to the assessor is true, accurate, and not misleading.

You agree that the timeframe given for the provision of a service is not guaranteed.

You agree that if you note an error within the certificate either with the rating, recommendation, or address you will highlight this within 1 month of instruction of the service. After this date, we are unable to make amendments.

When conducting some of our inspections, the power to the property will need to be turned off (predominantly for electrical work). In some rare circumstances, some faulty appliances may not work when power is restored. Therefore it is down to the customer to ensure all devices are appropriately shut down or switched off prior to our arrival. We will not accept any liability for appliances/ items that suffer a fault when the power is turned off.

 

  1. PROHIBITED ACTIVITIES

You warrant that you will not involve in any of the following activities when accessing the website and using the company services:

  • Submitting false, misleading, or inaccurate information
  • Using our website, content, or services for any unlawful purpose or to solicit others to involve in any type of unlawful acts
  • Infringing upon the Company’s intellectual property rights or those of third parties
  • Harassing, intimidating, abusing anyone
  • Any type of fraudulent activity
  • Interfering with or circumventing the security measures we put in place
  1. INTELLECTUAL PROPERTY RIGHTS

Our Website, Content, and services are and remain our property and those of our licensors.  

You hereby warrant that you will not:

Reverse engineer or attempt to extract the source code of our Website except as permitted under the applicable law,

License, sublicense, copy, modify, distribute, create, sell, resell, transfer, or lease any part of our Website and its Content,

Create, register, or operate any (i) businesses, (ii) URLs, (iii) domain names, (iv) software application names or titles, or (v) social media profiles that include our Company’s name, its Marks, or its Works or any confusingly similar name, mark or work. 

  1. TERMINATION 

The Company may terminate these Terms with immediate effect if the Customer:

  • Commits any gross misconduct affecting the business of the Company
  • Commit any serious or any repeated breach of any of these Terms

The Customer may terminate this Agreement if the Company:

  • Commits any serious breach of the provisions of these Terms.
  1. CHANGES TO THESE TERMS 

The Company can unilaterally change these Terms.

Any changes made to these Terms shall become effective immediately upon being placed on the Company website. 

  1. NON-CIRCUMVENTION

You agree that you will exclusively use our services and its platform to submit orders and make payments. 

You agree that you will not circumvent our services and/or payment processes.

  1. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the Parties and supersedes all prior understandings, representations, and agreements.

  1. GOVERNING LAW
  2. The Laws of England and Wales shall govern this Agreement and any dispute arising thereof. 

Courts of England and Wales shall have exclusive jurisdiction to handle any claims or disputes arising in relation to or out of this Agreement. 


22. COMPLAINTS PROCEDURE

If you want to make a complaint, we will deal with it speedily and fairly. 

We will: Acknowledge your complaint within 5 working days of receipt and try and resolve your complaint fully within 4 weeks of receipt. If there are valid reasons for consideration of the complaint taking longer, we will keep you fully informed in writing or via telephone or email as you prefer and you will receive a response at the very latest within 8 weeks.

If you are unhappy with our final resolution of your complaint then we recommend you approach The Citizens Advice, Trading Standards, or seek independent advice. Complaints should be emailed to customerservice@propcert.co.uk.